How It Works

Livoa provides access to alternative care through licensed healthcare professionals using secure telehealth. Our process is designed to feel clear, calm, and easy to follow.

Start Online

Begin by answering a short set of questions about your health and medical history. This helps determine whether a consultation with a doctor may be suitable.

START HERE

Initial Consultation

You’ll speak with a healthcare professional about your symptoms, current treatments, and goals. This conversation helps us understand how best to support you.

Follow Up Consultation

Together, we develop a personalised care plan. You’ll have space to ask questions and understand your options clearly.

Treatment & Support

If prescribed, your doctor will outline your plan and next steps. Medication supply, delivery, and follow-up appointments are arranged according to your care plan.

Your Treatment,
Designed for You

Once a healthcare plan is approved our dedicated staff will ensure you have all the knowledge you need to stay on track and achieve your goals.

At Livoa we provide care and support that moves at your pace.

48hr Processing

Medication processed within 48 hours of approval.*

Secure Delivery

Shipped through licensed pharmacy partners.

Clear Guidance

Treatment information provided with every order.

*Delivery timeframes subject to pharmacy approval and location.

Frequently Asked Questions

We’ve answered the questions patients most often ask about consultations, pricing, and the process so you can feel confident before taking the next step.

Is Livoa qualified to offer alternative health services?user2026-03-29T23:55:32+10:00

Is Livoa qualified to offer alternative health services?

Yes, we are, Livoa is telehealth clinic focused on care that moves with you. Our diverse and qualified doctors and nurse practitioners are here to support all our patients. All our doctors and nurse practitioners are registered with The Medical Board of Australia and are listed with the Australian Health Practitioner Regulation Agency (AHPRA).

Why choose Livoa?user2026-03-29T23:55:32+10:00

Why choose Livoa?

At Livoa we are dedicated to taking you on a journey to becoming a healthier you.

Through our secure digital platform, we connect patients with our experienced healthcare professionals who will create unique treatment plan tailored to your needs and goals and provide on-going support.

At Livoa you will find care and support for you, so you can live better.

Do, I need a referral to book in for a consultation?user2026-03-29T23:55:32+10:00

Do, I need a referral to book in for a consultation?

No, you don’t! Our pre-evaluation questionnaire is a helpful tool to help you determine whether or not you may be eligible for a treatment plan and ongoing care.
All you need to do is book an initial consultation and our dedicated team of practitioners will listen to you and decide whether you are eligible for our services and provide you a treatment plan and on-going support that is tailored to you.

In some cases, our team may need supporting documentation to ensure your eligible and that we are creating the best healthcare plan for you.

Can I reschedule my Livoa consultation booking?user2026-03-29T23:55:32+10:00

Can I reschedule my Livoa consultation booking?

Of course you can. You can reschedule your appointment at no cost for up to 24 hours prior to your scheduled booking.

If it less than 24 hours you will need to cancel and book a new appointment time. You can do this through the link provided in your confirmation email.

If you have any issues or need any assistance please contact us at enquiries@livoa.com.au

What is Livoa’s cancellation policy?user2026-03-29T23:55:32+10:00

What is Livoa’s cancellation policy?

At Livoa you can cancel or reschedule your appointment with at least 24 hours’ notice of the scheduled appointment time.
Any appointments cancelled less than 24 hours you may be charged for the appointment.

This is to ensure respect for our staff and better access for all our patients.

What are the ongoing costs for treatment?user2026-03-29T23:55:32+10:00

What are the ongoing costs for treatment?

Follow up consultations are fixed at $65. During your follow up consultation our team will listen and ensure that your ongoing treatment plan is tailored to your needs. As such ongoing treatments costs may vary depending on the treatment plan that is personalised for you.

What are your business hours?user2026-03-29T23:55:32+10:00

What are your business hours?

Livoa is open Monday – Friday from 09.00am – 8.00pm

How do I book an appointment?user2026-03-29T23:55:32+10:00

How do I book an appointment?

You can start your journey with Livoa by completing our free online assessment questionnaire in a few minutes.

Once submitted our team will review your information and be in contact with you within 1 business day to schedule your initial telehealth for a time that works for you.

Can I claim my consultation through Medicare?user2026-03-29T23:55:32+10:00

Can I claim my consultation through Medicare?

Unfortunately, at the moment consultations through Livoa cannot be claimed through Medicare.

How can Livoa help me?user2026-03-29T23:55:32+10:00

How can Livoa help me?

At Livoa we are here to help and support you.

We provide treatment and ongoing healthcare plans tailored to your needs for the following:

Pain and inflammation
Sleep support
Stress and Anxiety
Mental Health Support

To start your journey to a better you, fill out our free online assessment questionnaire, so we can ensure you are eligible.

Start Your Consultation

with Livoa

Book an online consultation and speak with a qualified doctor about your options.

START YOUR JOURNEY

Available to eligible patients Australia-wide.