Frequently Asked Questions
We’ve answered the questions patients ask most about our pricing.
Online Questionnaire
Take our free online questionnaire to see if you are eligible for care.
5 mins
$0
Initial Consultation
A telehealth consultation with an AHPRA-registered doctor to assess your needs and discuss treatment options.
30 mins
$29
Follow Up Consultation
Follow-up consultations to review your progress and adjust your plan as needed.
30 mins
$65
The clinic provides healthcare exclusively through secure telehealth consultations, conducted in accordance with:
• The Medical Board of Australia Telehealth Guidelines (2023),
• The AHPRA Code of Conduct, and
• The National Safety and Quality Health Service (NSQHS) Standards.
Frequently Asked Questions
We’ve answered the questions patients ask most about our pricing.
Yes, we are, Livoa is telehealth clinic focused on care that moves with you. Our diverse and qualified doctors and nurse practitioners are here to support all our patients. All our doctors and nurse practitioners are registered with The Medical Board of Australia and are listed with the Australian Health Practitioner Regulation Agency (AHPRA).
At Livoa we are dedicated to taking you on a journey to becoming a healthier you.
Through our secure digital platform, we connect patients with our experienced healthcare professionals who will create unique treatment plan tailored to your needs and goals and provide on-going support.
At Livoa you will find care and support for you, so you can live better.
No, you don’t! Our pre-evaluation questionnaire is a helpful tool to help you determine whether or not you may be eligible for a treatment plan and ongoing care.
All you need to do is book an initial consultation and our dedicated team of practitioners will listen to you and decide whether you are eligible for our services and provide you a treatment plan and on-going support that is tailored to you.
In some cases, our team may need supporting documentation to ensure your eligible and that we are creating the best healthcare plan for you.
Of course you can. You can reschedule your appointment at no cost for up to 24 hours prior to your scheduled booking.
If it less than 24 hours you will need to cancel and book a new appointment time. You can do this through the link provided in your confirmation email.
If you have any issues or need any assistance please contact us at enquiries@livoa.com.au
At Livoa you can cancel or reschedule your appointment with at least 24 hours’ notice of the scheduled appointment time.
Any appointments cancelled less than 24 hours you may be charged for the appointment.
This is to ensure respect for our staff and better access for all our patients.
Follow up consultations are fixed at $65. During your follow up consultation our team will listen and ensure that your ongoing treatment plan is tailored to your needs. As such ongoing treatments costs may vary depending on the treatment plan that is personalised for you.
Livoa is open Monday – Friday from 09.00am – 8.00pm
You can start your journey with Livoa by completing our free online assessment questionnaire in a few minutes.
Once submitted our team will review your information and be in contact with you within 1 business day to schedule your initial telehealth for a time that works for you.
Unfortunately, at the moment consultations through Livoa cannot be claimed through Medicare.
At Livoa we are here to help and support you.
We provide treatment and ongoing healthcare plans tailored to your needs for the following:
To start your journey to a better you, fill out our free online assessment questionnaire, so we can ensure you are eligible.
Access Unlimited, Free Nurse & Health Care Support
Stay supported with free, unlimited nurse and pharmacy support — from treatment questions to guidance on next steps and medication management from Monday to Friday.
Start Your Consultation
with Livoa
Book an online consultation and speak with a qualified healthcare professional about your options, and a treatment plan that works for you.
Available to eligible patients Australia-wide.
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The information on this website is provided for educational and informational purposes only and not intended for use as medical advice. Livoa is not promoting the use of medicinal cannabis. Medicinal cannabis in Australia is scheduled medication and regulated by the Therapeutic Goods Administration (TGA). Details about medicinal cannabis as a scheduled drug can be found on their website. If you think medicinal cannabis may be right for you, please consult with a doctor.
Copyright © Livoa 2026
Creative by Studio Nascent
Sitemap
LEARN MORE
The information on this website is provided for educational and informational purposes only and not intended for use as medical advice. Livoa is not promoting the use of medicinal cannabis. Medicinal cannabis in Australia is scheduled medication and regulated by the Therapeutic Goods Administration (TGA). Details about medicinal cannabis as a scheduled drug can be found on their website. If you think medicinal cannabis may be right for you, please consult with a doctor.
Copyright © Livoa 2026
Creative by Studio Nascent
Pre-Screening Questionnaire
Do you have any of the following conditions?
Pre-Screening Questionnaire
Please indicate the medical condition you are seeking treatment for:
Let’s get to know you
Before booking your consultation, we’ll ask a few quick questions to better understand your health, needs, and whether this service may be suitable for you.
This step helps ensure your time with us is relevant, informed, and tailored from the beginning.
It should only take a few minutes to complete.
You’re ready to take the next step
From what you’ve shared, the next step is to speak with a healthcare professional.
During your consultation, you’ll have the opportunity to talk through your situation, ask questions, and explore what support may look like for you.
You are not eligible
Based on your responses, this service may not be suitable for your current needs.
We recommend speaking with your regular healthcare provider to explore other appropriate options and support pathways.
If your circumstances change, you’re welcome to return and complete the questionnaire again.
The information on this website is provided for educational and informational purposes only and not intended for use as medical advice. Livoa is not promoting the use of medicinal cannabis. Medicinal cannabis in Australia is scheduled medication and regulated by the Therapeutic Goods Administration (TGA). Details about medicinal cannabis as a scheduled drug can be found on their website. If you think medicinal cannabis may be right for you, please consult with a doctor.